0845 2000 793

Authorised Business Partner

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Copiers

Multifunctional - black & white

Multifunctional - colour

 

 

 

Service & Support

The industry has recognized our commitment to the continual investment in our staff, with ongoing training and assessment to ensure the levels of service needed to support the most advanced customers are met.

 

Providing Industry Leading Performance

Our direct service and technical support personnel are available UK wide, to provide industry leading performance and up-time. When you do need service support we will fix the problem first time 95% of the time.

 

Diagnostics & Dispatch

Remote diagnostics enable us to monitor, configure, diagnose and repair many equipment problems that arise, in a matter of minutes. Historically, more than 70% of support calls are resolved remotely.

Parts Network

Our advanced parts distribution network encompasses a centralized spare parts center with overnight UK wide distribution to our engineers. Real-time information is available for immediate problem resolution. You gain improved up-time and performance through better parts management, with:

  • Strategic parts warehousing

  • online inventory database

  • Detailed order patterns and usage

 

Ongoing Technical Support

We partner with you to support your investment with fast, responsive technical support and centralized customer administration. Our comprehensive array of customer services include extensive pre-sales consulting and document flow analysis.

Once your solution is in place our digitally certified technical engineer can work with your IT team to deliver seamless integration and consistent service across multiple applications, computer platforms and file formats. Additional training is available as staff or document needs change.

 

Copyvision Business Solutions - Authorised Olivetti Service & Support Centre
50 Bengeo Street, Hertford, Hertfordshire, SG14 3ET
T:0845 2000 793 - F:0870 2000 513 - E:sales@copyvision.co.uk - W: www.copyvision.co.uk